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Refund and Compensation Policy for BLINK

At BLINK, we are committed to providing quality service. If any issues arise, we will consider your refund request based on the following criteria:

Full Refund

Our charging method is based on balance. Therefore, a full refund will only apply to the first recharge in cases of device incompatibility. To qualify:

  1. It is the customer’s responsibility to ensure their device is eSIM-compatible and unlocked. If a refund is processed, BLINK will charge a 5% fee (with a minimum of $3.50 USD) to cover the implicit costs of payment processing.

  2. The full or partial refund applies exclusively to customers who could not use the eSIM due to device incompatibility.

  3. The customer must notify us within a maximum period of 6 months from the date of the first recharge.

  4. The full refund is only valid for the first recharge.

  5. If the customer has already used our service, no full or partial refund can be issued.

Compensations

In cases where a customer has used the service but encounters issues, they may request compensation. BLINK will evaluate the case and, if applicable, may offer:

  • The refund of one day of service where it is proven that no connection was available.

Compensations may be considered under the following scenarios:

  1. The customer did not obtain any connection in the destination country. BLINK may verify this using available network records.
  2. There was an issue with applying a gift code or discount.

If an eSIM does not work, the customer can download another one at no additional cost to continue using the service.

Refund for Incompatible or Locked Devices

If you purchased an eSIM and it turned out to be incompatible with your device or your device is locked, we will provide a full refund, provided that:

  1. You have not scanned the eSIM QR code.

  2. You have not used any data from the associated plan.

  3. The eSIM purchase was made no more than 6 months ago.

  4. You provide a screenshot and the necessary information to verify the incompatibility or lock.

Refund for Connection Issues

In case of connection issues with your eSIM, we do not offer full or partial refunds. However, you may refer to the Compensations section for available options. BLINK may evaluate your case and offer additional balance or extra internet days if applicable.

Before requesting compensation:

  • Contact our support team at [email protected] or WhatsApp +13212300355 para reportar el problema de conexión.
  • It is important to contact us before completing your trip. We cannot guarantee compensation if you contact us after your trip has ended.

Special Cases

In all other cases, a partial or full refund (with a 5% administrative fee, with a minimum of $3.50 USD) may be issued depending on the amount of data used.

Procedure to Request a Refund or Compensation

  1. Send an email to [email protected] o contáctanos por WhatsApp +13212300355.
  2. Provide the following information:
    • Order number.
    • Detailed description of the issue.
    • Evidence such as screenshots or any additional data to support your request.

Our team will review your case and respond within 7 business days.

For any additional inquiries, please contact us at [email protected] or WhatsApp