BLINK eSIM Flat rate internet questions:

• What is BLINK’s Flat Rate Internet?

  BLINK eSIM offers flat-rate internet at €3 + VAT per day in amost all countries. giving you unlimited data under our Fair Usage Policy (FUP). One eSIM works for all the countries, no need to switch or download a new eSIM for each trip. Your internet service renews automatically every midnight, as long as there’s sufficient balance in your BLINK eSIM wallet. If you reach the daily data limit, which is rare with normal use, your speed will be reduced, but you’ll still stay connected. This ensures you have continuous and affordable internet access while traveling, with no need to worry about data limits or manual configurations!

• How does the Flat Rate Internet work?

  Once you install your BLINK eSIM, We recommend to install eSIM before you travel. the flat rate internet automatically activates when you arrive at your destination. The daily rate of €3 is then deducted from your wallet balance, providing you with unlimited data under our Fair Usage Policy. Your internet service renews automatically every midnight.

• Is the flat rate for internet unlimited?

  Yes, the flat rate for internet is unlimited, but it comes with fair usage guidelines as required by law. If you reach the daily data limit, which is uncommon with regular smartphone use, your speed will be reduced for the rest of the day. However, you’ll still be able to stay connected. If you need higher speeds for example, for a video call you can contact us via WhatsApp and request high-speed internet for an additional charge. The data limit is quite high, so you typically won’t experience any issues during your trip.

• Will my internet speed slow down at any point?

  Yes, your internet speed may be reduced if you reach the daily data limit under our Fair Usage Policy. However, this is rare with normal usage. If you do hit the limit, your connection will still be active, but at a lower speed for the remainder of the day. You can always contact us via WhatsApp to request high-speed internet for an additional charge if needed.

• What internet speed can I expect?

  We understand that internet speed can be crucial to ensure good connectivity. At Blink eSIM, we have coverage in more than 190 countries worldwide, but everything depends on the local operator available at your destination. In the vast majority of cases, you'll have 5G or 4G. However, if these networks aren't available in your location, you'll connect to the fastest available network, a situation that can occur in rural areas.

• How much does Flat Rate Internet cost?

  BLINK’s Flat Rate Internet costs €3 +VAT per day in almost all countries. This flat fee gives you unlimited data under our Fair Usage Policy, with your internet service automatically renewing each day at midnight, as long as you have sufficient balance in your BLINK eSIM wallet.

• Do I need to select a country for Flat Rate Internet?

  No, you don’t need to select a country for Flat Rate Internet. Once your BLINK eSIM is activated, it will automatically connect to local networks when you land and activate eSIM on your phone, and the daily flat rate of €3 will apply. The system handles everything seamlessly, so you can travel without worrying about manual country selection. Yes, you can disable Flat Rate Internet in specific countries. Through the BLINK eSIM WhatsApp or your account dashboard.

• Can I disable Flat Rate Internet in certain countries?

  Yes, you can disable Flat Rate Internet in specific countries. Through the BLINK eSIM WhatsApp or your account, you can add countries to a "disabled list," which prevents the service from activating in those regions. This gives you control over where your eSIM is active and ensures you won’t be charged for internet usage in unwanted countries.

• Can I use the eSIM in multiple countries?

  Yes, One eSIM works for all the countries, no need to switch or download a new eSIM for each trip. You need to install in once and use it forever. Once activated, the eSIM automatically connects to local networks in any supported countries when you land. The Flat Rate Internet applies in most countries, ensuring you stay connected as you travel globally without any hassle.

• What happens if I land in a country where Flat Rate Internet is not available?

  If you land in a country where Flat Rate Internet is not available, you will be charged based on a pay-per-GB model. You’ll receive a link via SMS to enable data with price mentioned in such regions, and your wallet will be charged according to the amount of data used. This ensures that you can still access the internet, even in countries without Flat Rate coverage.

• Is BLINK eSIM compatible with my phone?

  BLINK eSIM works with most eSIM-enabled smartphones. Please ensure your device is compatible with eSIM technology before purchasing.

• How do I top up my balance?

  To top up your BLINK eSIM walletsimply use WhatsApp or log into your BLINK eSIM account. Via WhatsApp, the chatbot will give you a secure link to recharge a wallet, asking how many days of internet you want to recharge. you can also top up directly from your account on the website by selecting the amount and completing the payment. Once topped up, your internet services will be activated for the selected days.

• Are there any hidden charges or additional costs?

  No, at Blink eSIM we are transparent: there are no additional costs or hidden charges. The price we offer you when you purchase your eSIM is the one you will be billed, with no surprises and nothing we haven't told you about. The goal is for you to have internet access anywhere in the world without having to spend a lot of money.

• What are the start and end times of a service day?

  A service day is based on the local time zone of the country you’re in. It runs from 00:00 (midnight) to 23:59 on the same calendar day. You’re only charged for the days you're connected.

BLINK eSIM Service Questions:

• What is BLINK eSIM and how does it work?

  BLINK eSIM provides seamless internet access across 190+ countries with just one eSIM. No need to switch or download a new eSIM for each trip. When your BLINK eSIM wallet BLINK eSIM wallet has a balance and the eSIM is active, internet access automatically begins upon arrival in a supported country. A flat daily charge (e.g., €3/day + VAT) is applied perday. High-speed data is included, and after reaching the data limit, speeds are reduced but you stay connected. At midnight local time, the high-speed data is renewed, and the next day’s charge is applied. In countries without flat-rate coverage, BLINK offers Pay-Per-GB internet. You’ll receive an SMS with a link to enable data, and charges are based on per-GB pricing, which may vary by region. You can register, get a new eSIM, and recharge your wallet, check your wallet balance anytime via WhatsApp.

• Does BLINK eSIM work in all countries?

  BLINK eSIM works in 190+ countries worldwide. However, in some countries, the flat-rate internet service may not be available. In those regions, BLINK offers a Pay-Per-GB model, where you'll receive an SMS with a link to enable data. The service is seamless, and you’ll be able to stay connected wherever you go, as long as the country is supported.

• Do I need to install a new eSIM for every trip?

  No, you don’t need to install a new eSIM for every trip. BLINK works across 190+ countries with a single eSIM. Once activated, it automatically connects to local networks in supported countries, so you can travel without the need for new eSIM profiles or SIM swaps.

• Can I use the Blink eSIM alongside my regular physical SIM?

  Yes, if your smartphone is compatible with an eSIM, you can use your eSIM and SIM at the same time. Therefore, you won't have to change SIMs or lose your connection; the whole process is very simple. Your number will always be working, so you won't have any distractions during your trip. When you land again on your return trip, your eSIM will be deactivated until your next trip, and you won't have any hidden charges.

• Can I manage multiple eSIMs on my device?

  Yes, you can install and manage multiple eSIM profiles, making it ideal for family members, work, or personal use.

• How do I activate my BLINK eSIM?

  Activation is simple—just scan the QR code you receive upon purchase. Once installed, your eSIM is ready for use.

• How long does it take to activate a BLINK eSIM?

  Activating your BLINK eSIM is simple. After registering and purchasing your eSIM, you'll receive a link or QR code via WhatsApp, along with instructions for activation. You can either scan the QR code or tap on the link to start the installation process. Once you arrive in a supported country, enable or activate the eSIM, and it will automatically connect to local networks. As long as your BLINK eSIM wallet has a balance, you'll be able to use the internet without any manual configuration. You can also download the QR code or get the eSIM installation link directly from your BLINK eSIM account. If you need assistance, feel free to contact us via WhatsApp

• Can I choose my own mobile number with BLINK eSIM?

  BLINK eSIMs does not assigned a number so you will keep your whatsapp number and be able to VoIP and call and video call online.

• Does the plan renew automatically?

  No, the BLINK eSIM operates on a daily internet charge. You’ll need to recharge your eSIM BLINK to continue using the service. For example, if you top up your wallet for 10 days, €3 + VAT will be deducted each day for internet usage in supported countries. We’ll notify you when your wallet balance is low. Once your balance runs out, you won’t be able to use the eSIM until you top it up again. You can easily recharge your wallet via WhatsApp or by logging into your BLINK eSIM account. It’s up to you to recharge when you need it. When you return to your home country, the service will no longer be active, but the eSIM will remain installed, allowing you to top it up and use it again on your next trip.

• What happens if I run out of balance?

  If your wallet balance runs low, you'll receive a notification. To continue using internet services without interruption, simply top up your wallet. You can recharge easily via WhatsApp or by logging into your BLINK eSIM account. Once your wallet is topped up, you'll be able to resume using the internet service right away.

• Can I get a refund if I don't use the service?

  If you change your mind after recharging or face any issues, we offer refunds under specific conditions. To learn more, please visit our Refund Policy.

  
  To qualify for a refund, your device must be eSIM compatible with an eSIM and be unlocked, and the eSIM QR code must not have been scanned or used. Refund requests must be made within 6 months of the first top-up or purchase. Refunds will not be issued if the eSIM service has been used, except in special cases where partial refunds may apply (a 5% processing fee will be deducted). Request your refund through WhatsApp or Email, including your order number.

• Is support available in multiple languages?

  At Blink eSIM we will assist you in several languages, such as Spanish and English, via WhatsAppAll you have to do is send us a message and you'll automatically receive support immediately. We know that incidents happen when you least expect them, so we offer 24/7 support through our bot. Our goal is to help you enjoy your trip without worries.

• Is BLINK eSIM suitable for both travelers and business users?

  Yes, BLINK eSIM is designed for both travelers and business users who need reliable and affordable internet access in multiple countries.

eSIM Activation and Setup:

• What devices are compatible with BLINK eSIM?

  eSIM technology is becoming more widespread and is compatible with a wide range of devices, including smartphones, tablets, smart watches and IoT devices. However, compatibility may vary. depending on the make and model of your device. check compatibility to check your device.

• How do I activate my BLINK eSIM?

  Log in to your BLINK account, click on the "Get Your eSIM" button, and follow the steps to download your eSIM. Then scan the provided QR code on your smartphone to complete the activation.

• How do I scan the eSIM QR code to get internet?

  To scan the eSIM QR code, first, you’ll receive the QR code via WhatsApp or from your BLINK eSIM account. Then, go to your device’s Mobile Data or Cellular Settings and select the option to Add Mobile Plan or Add eSIM. Next, use your device’s camera to scan the QR code. Once scanned, follow the on-screen instructions to complete the eSIM installation. When you arrive in a supported country, your eSIM will automatically activate and connect to local networks, giving you seamless internet access as long as your wallet has a balance.

• How long does it take to activate the eSIM?

  The activation process is practically instantaneous. Remember to have internet access when you scan the QR code. Once you complete all the steps, you'll be able to use your eSIM normally. If you don't have internet access after activation, don't worry; it sometimes happens. Restart your phone and you'll see how you'll have unlimited data available.

• Do I need to have balance in my wallet to activate the eSIM?

  Yes, you must have sufficient balance in your wallet to activate and use the eSIM. Once your eSIM is activated, your wallet balance will be used for daily internet charges. If the balance is low, you won’t be able to use the service until you top up your wallet.

• Can I activate the eSIM on more than one device?

  No, a BLINK eSIM can only be installed on one device. If you need to switch devices, you will need to contact BLINK support for assistance.

• Does Blink eSIM allow you to fully activate WhatsApp?

  Yes, you'll be able to use WhatsApp normally with your primary number and your Blink eSIM card. The app works as long as you have an internet connection, and this is precisely what you'll get with our card. It's important to keep in mind that you don't have to change your WhatsApp number. The app will continue to work normally; the only difference is that the data won't be provided by the primary SIM, but by the Blink eSIM.

• Can I enable or disable internet for specific countries?

  Yes, you can enable or disable internet access for specific countries. Through your BLINK eSIM account or the WhatsApp, you can manage a “disabled countries” list. This allows you to turn off internet access in certain countries, such as your home country or places you don’t plan to visit. You can easily add or remove countries from this list to control where your eSIM is active.

• What should I do if the eSIM activation fails or the QR code isn't scanned?

  The first thing you should keep in mind is that it's unusual for the QR code used to activate your eSIM to fail. However, if you're having problems and have verified that your device is compatible and up to date, we recommend contacting us via WhatsApp Our team of specialists will help you answer any questions you may have until you find a definitive solution to the problem.

• What should I do if I face issues during eSIM setup?

  Reach out to our WhatsApp support team for further assistance. They can help you troubleshoot and guide you through the setup process.

Using eSIM While Traveling:

• Will my BLINK eSIM work automatically when I arrive in a new country?

  Yes, your eSIM will automatically connect to the local network when you land in a supported country. Just ensure you have balance in your wallet and your device’s mobile data is turned on.

• Can I disable internet in certain countries while traveling?

  Yes, you can disable internet access in specific countries while traveling. Through your BLINK eSIM account or the WhatsAppchatbot, you can manage a “disabled countries” list. This allows you to turn off internet service in certain countries where you may not want to use data, such as your home country or regions you won't be visiting. You can easily add or remove countries from this list to control where your eSIM is active.

• How do I check my data usage while traveling?

  You can log in to your BLINK account at any time to track your data usage, wallet balance, and eSIM activity while traveling.

• Will BLINK eSIM work in countries where the flat rate is not available?

  Yes, BLINK eSIM will work in countries where the flat rate is not available, but instead of the daily flat charge, you will be charged on a Pay-Per-GB basis. When you land in such a country, you will receive an SMS notification with a link to enable data. The charges for internet access will be based on a fixed per-GB rate, which may vary depending on the region. This ensures you can still stay connected, even in countries without flat-rate coverage.

• Can I use an eSIM for video streaming or online gaming?

  Yes, Blink eSIM allows you to use your smartphone to connect to your favorite streaming platforms without any issues. You'll also be able to play your favorite titles so you can fully enjoy your online gaming.

• What happens if I run out of balance while abroad?

  If your wallet balance runs low, you'll receive a notification. To continue using internet services without interruption, simply top up your wallet. You can recharge easily via WhatsApp or by logging into your BLINK eSIM account. Once your wallet is topped up, you'll be able to resume using the internet service right away.

• Will Blink eSIM work on a cruise ship or plane?

  Blink eSIM depends on the local carrier's coverage in the country in question. Carriers don't have coverage on planes or when cruise ships are at sea, so you won't be able to use Blink eSIM. Once you regain coverage, you'll be able to use your smartphone normally.

General eSIM FAQs:

• What is an eSIM?

  An eSIM, or embedded SIM, is a digital SIM card embedded in your device's hardware. It eliminates the need for a physical SIM card and allows you to switch between mobile carriers and plans without changing the SIM card itself.

• How does an eSIM work?

  An eSIM works by storing your mobile carrier's information and credentials digitally (reading a QR code we provide you). You can activate, switch, or update your mobile plan directly from your device's settings without needing a physical SIM card.

• Is an eSIM compatible with my device?

  eSIM technology is becoming more widespread and is compatible with a wide range of devices, including smartphones, tablets, smart watches and IoT devices. However, compatibility may vary. depending on the make and model of your device. check compatibility to check your device.

• Does the eSIM work internationally?

  Yes, the eSIM works internationally. The number of countries will depend on the agreements with the provider in question. In the case of Blink eSIM, for example, we offer coverage in more than 190 countries worldwide, but you may find providers that don't have as many agreements, so it depends on several factors. You'll need to configure your eSIM so that it doesn't use data in your home country and only consumes data at your destination.

• Can I use an eSIM and a physical SIM card together?

  In some devices, you can use both an eSIM and a physical SIM card simultaneously. This allows you to maintain two different mobile plans on a single device. If you want to prevent additional charges from your carrier of origin when you travel we recommend you turn the roaming off from your original carrier.

• Can I use an eSIM if I'm crossing a border?

  Yes, you can use your eSIM if you're traveling between countries. At Blink eSIM, we offer coverage in more than 190 countries worldwide with a flat rate of €3 + VAT, so you won't have to pay different rates depending on the country you're visiting. If you're changing countries during your trip, you can use our eSIM at any time.

• Are eSIMs reliable?

  Yes, eSIM cards are completely reliable. They use international security standards that guarantee their operation at all times. Furthermore, since they are integrated into your smartphone, you don't run the risk of them being cloned. This is a perfect option for frequent travelers and remote workers who need internet access in other countries.

• What is eSIM activation?

  Activating an eSIM is a process that allows you to install this technology on your smartphone. It all begins when you scan a QR code and then install a digital profile on your smartphone. From that moment on, you have a mobile number with a certain amount of data with which you can browse and stay in touch with your loved ones, consult information on the internet, or get directions to complete a route.

• What are the advantages of using an eSIM over a physical SIM?

  eSIMs offer a number of advantages over traditional SIMs. Some of these benefits include the fact that they don't take up any physical space, which allows smartphones to be splash-resistant, for example. They're also more environmentally friendly, as they don't produce any waste during the manufacturing process, unlike physical cards. Remember that eSIMs are more secure than physical SIMs, since they can't be removed from the device and cloned, one of the most significant security issues that physical SIM cards have always had. They're very convenient for traveling, as you don't have to remove our physical SIM card to insert another, as it's a completely digital process. Finally, you can have multiple profiles installed and switch providers in seconds to get the best rate at any time.

• When should I install my eSIM?

  You can install the Blink eSIM card at home before you travel. When you set it up, you'll need to indicate which country you don't want to use it in, for example, Spain. Once you land at your destination, mobile data will be available, but it will never be used in your country of residence. You can also install it when you land, but we don't recommend rushing to do so. If you do it before you leave, you'll be able to activate the card much more conveniently in just a few minutes.

• eSIM vs. Physical SIM – What's the Difference?

  An eSIM is a 100% digital technology: there are no physical media, you don't have to travel anywhere to install it, and the entire setup process can be completed in just a few minutes. Everything is digital and, therefore, much more secure than physical SIM cards. Physical SIM cards, on the other hand, are more vulnerable to theft, as they are a physical medium that anyone can remove at any time. They can also be damaged or get wet, and if this happens, you'll need to go to a store to have a duplicate made.

• What are the advantages of using an eSIM over a physical SIM card?

  eSIMs offer the convenience of remote activation, global roaming, space and weight savings, and enhanced security. They are also more environmentally friendly due to the reduction in physical SIM cards.

• How do I switch from a physical SIM card to an eSIM?

  You can switch from a physical SIM card to an eSIM by entering in the data settings of your device.

eSIM Security and Privacy:

• Can I remotely disable my eSIM if I lose my device?

  Yes, you can remotely disable your BLINK eSIM if your device is lost or stolen. Contact our customer support to initiate this process and protect your eSIM.

• Is my personal data safe when using an eSIM?

  BLINK eSIM takes the security and privacy of your personal data seriously. Our eSIMs are designed with security measures to protect your information.

Troubleshooting and Support:

• What should I do if my eSIM doesn't work?

  If your eSIM isn’t working, start by checking your internet connection to ensure you're connected to Wi-Fi or mobile data. Next, restart your device as it can often resolve connectivity issues. Make sure your BLINK eSIM wallet has enough balance, as a low or empty balance will prevent the service from working. Verify that the eSIM is activated properly. If the issue persists, don’t hesitate to contact BLINK eSIM support via WhatsApp for further assistance.

• Why isn't my eSIM working after setting it up?

  If your eSIM doesn't work after setting it up, the first thing we recommend is making sure you've completed all the steps in the process. It's important to keep in mind that devices require a Wi-Fi connection to properly configure the line, so if you're having problems, this is likely the reason. We also recommend checking your email or SMS to see if you've received any communication. If not, please contact us via WhatsApp so we can help you resolve the issue.

• My device shows "No Service" after activation. What should I do?

  If the "No Service" message appears after activating your eSIM, you'll need to check that the activation was successful. It's important to make sure you have coverage and data is enabled. It's possible that a process has been left in the background and is causing the error, in which case a simple restart of your smartphone may be more than enough to get your device back to normal.

• What should I do if I encounter network connectivity issues with my eSIM?

  Contact BLINK eSIM support via WhatsApp and our team will assist you in troubleshooting and fixing the problem.

• What happens if I accidentally remove my eSIM?

  Don't worry if you accidentally remove your eSIM. If you contact us, we'll help you install it again using a QR code, just as you did when you first installed it. Depending on the smartphone, you may be able to duplicate it directly from your smartphone, but this isn't common, so you should contact us.

• Can I transfer my eSIM to another device?

  Yes, you can transfer your eSIM to another smartphone without any problems. However, you should check afterward that your old eSIM has been properly erased from your old smartphone, especially if you're selling or giving it away, to prevent fraudulent use.

• Can I transfer an eSIM if I lose or change my phone?

  Yes, you can transfer your eSIM if you lose or upgrade your phone. In this case, you'll need to contact us so we can help you deactivate the old profile and, later, install the new one. If your eSIM is lost or stolen, we recommend that you act immediately to prevent your smartphone from being used without your consent.

• What if I change my device – can I transfer my eSIM to a new one?

  eSIM cannot be transferred from a device to another.

• Is the eSIM secure? Can it be removed?

  Yes, eSIMs are completely secure. All the information inside is encrypted and protected, so you won't have any problems using it normally. You can remove the eSIM from your smartphone's settings. However, you don't need to delete the Blink eSIM if you plan to travel in the future, as the eSIM can last for up to two years.

• Are there any known compatibility issues with specific devices or carriers?

  BLINK eSIM is compatible with most modern smartphones that support eSIM technology, including popular models from Apple, Samsung, Google, and others. However, there may be some device-specific or carrier-specific limitations. Not all devices support eSIM functionality, especially older models. Check device compatibility list here.

• How can I contact BLINK eSIM customer support?

  You can easily contact BLINK eSIM customer support via WhatsApp for immediate assistance, Or you can also email us. Simply send us a message, and our support team will help you with any issues or questions you may have. Whether you need help with activation, troubleshooting, or account management, we're available to assist you in real-time.

Other eSIM FAQs:

• Is the iPhone 8 eSIM compatible?

  Sorry, the iPhone 8 is not eSIM compatible. The technology is very new so only the latest models are eSIM compatible.

• Is the Samsung Galaxy S20 FE eSIM compatible?

  Sorry, the Samsung Galaxy S20 FE is not eSIM compatible. However, manufacturers are embracing eSIMs at a rapid rate.

• Is the Motorola One Vision eSIM compatible?

  Sorry, the Motorola One Vision is not eSIM compatible. The technology is very new so only the latest models are eSIM compatible.

• Is the Google Pixel 3 eSIM compatible?

  Yes, the Google Pixel 3 is eSIM compatible. This means that you can use it to access internet abroad for much cheaper than data roaming costs.

• What is eUICC and how does it work

  eUICC is often mistakenly associated with eSIMs. eUICC (Embedded Universal Integrated Circuit Card) is the software component of a MIS.

• Why am I receiving text messages on my eSIM?

  Sometimes while using an eSIM you will receive SMS messages in a foreign language from unknown numbers. Don’t worry, this is normal.

• How to install and activate an eSIM on an iPhone?

  We recommend installing your eSIM no sooner than the day before of the day of your journey. If you activate your eSIM beforehand, you will lose days of usage.

• Do eSIMs come with a number to make or receive calls?

  BLINK eSIMs consist of a data plan so you can connect to the internet during your trip and not have to worry about surprise roaming bills.